Once your order has been taken and if placed before 2pm, we will guarantee to ship your order the very same day.

All VAPARAMA orders are dispatched using Royal Mail to guarantee a quick delivery turnaround.

We aim to despatch most orders within 24 hours of receipt unless an item is unexpectedly out of stock. If this is the case we will contact you to offer an alternative or we can process a refund should you choose this option.

If you do not receive your order within this timescale please contact your dedicated account manager on 01977 277170 or

Delivery times are not guaranteed, they are estimates. Deliveries are generally made between 9am and 6pm. We take no responsibility for delays or non-delivery, if the address or postcode supplied is incorrect.

Thank you for your valued custom!